I had to get a railing installed around my porch per my home owners insurance, they gave me 12 months to get it done. A lot happened in 2021/2022 and I let the the deadline approach for the installation. I called around to various companies with about a month left and Smucker was one of two that replied to me and the only one that could get me scheduled in time.I am so grateful to Karen and Ben at Smucker for working with my schedule to get the install done. And, Karen and Ben were able to communicate with me over e-mail, which was so helpful so that I didn't have to duck out of meetings at work to make phone calls.Alan came out to do the actual install on Memorial Day (a holiday for me!) and he was very professional and did a great job. The install is super clean, they removed all of the boxes and little plastic bags that came with the railing and checked with us to make sure that everything looked good. I'm so pleased with Smucker and will call them again the next time I need a fence or railing installed. Thanks so much!
I'm only rating the quick call back and schedule for estimate. Karen on the phone was great. Quick with her response and scheduling. She called to confirm appt. They came out to do measurements in time and professional.
We had a GREAT experience and professional installation of our backyard vinyl fence project. John & Karen in the administrative office, as well as Ben and his installers, were very helpful throughout the entire process. CLEAN, MANNERLY, POLITE, and cleaned up the entire area when finished. I highly recommend this company and had a great experience working with them.